Telehealth
Pain and injuries are never planned, but now you can choose to receive your physical therapy
treatments when and where you want!
We are pleased to offer virtual telehealth visits to effectively assess and treat a wide variety of musculoskeletal injuries.
Our licensed therapist will connect one on one with the patient via secured audio video connection.
The Medbridge online platform allows the therapist to share exercise videos with patients and observe the patients in real time.
Click here to request a telehealth visit so our therapist can get you feeling better today!
How do I set up a telehealth session?
Click here to request an appointment or call (828)490-4499 to be scheduled for your appointment.
Does my health insurance cover telehealth visits?
During the COVID-19 pandemic, most major insurance carriers including Medicare, BCBS, UHC, Aetna, and Cigna have expanded their coverage to include physical therapy telehealth visits. You may contact your insurance carrier directly to confirm your coverage or contact our office with your insurance information and we will verify your telehealth benefits for you.
How much does telehealth cost?
Telehealth visit charges are the same as in-person visit charges with the same copay and coinsurance amounts. However, some insurances have even reduced their typical patient financial responsibilities for these visits. You may contact your insurance carrier directly to confirm your coverage or contact our office with your insurance information and we will verify your telehealth benefits for you.
How do I prepare for the telehealth session?
Find a private, comfortable space with adequate space to perform your treatment exercises. You will need reliable internet connection and a device with enabled audio and video capabilities.
How do I join a telehealth session?
Your licensed therapist will send you an introduction email with tips for the session as well as a link to login and create your Medbridge account. Then immediately before your telehealth session, your therapist will send an invitation email to join the active telehealth session. Remember to allow Medbridge access to your camera and microphone to maximize the benefits of your session.
Is the virtual visit information protected?
Both Compass PT and Medbridge handle all date from the telehealth sessions in compliance with HIPPA/ Hi-Trust regulations.