(828) 490-4499 [email protected]

Open Mon - Sat


Call Us Today

(828) 490-4499

2170 Hendersonville Rd.

Arden, NC 28704.

Open Mon - Sat


Call Us Today!

Frequently Asked Questions

Thank you for choosing Compass PT to assist you in your rehabilitation process.   As our patient, you are our partner in rehabilitation.  Together, we will work as one team to reach your goals.

What is physical therapy?
According to the American Physical Therapy Association, “Physical therapists apply research and proven techniques to help people get back in motion. All physical therapists are required to receive a graduate degree – either a masters or a clinical doctorate — from an accredited physical therapist program before taking the national licensure examination that allows them to practice. State licensure is required in each state in which a physical therapist practices. They are trusted health care professionals with extensive clinical experience who examine, diagnose, and then prevent or treat conditions that limit the body’s ability to move and function in daily life.”
Why choose physical therapy?
Many Americans are needlessly suffering from pain because they don’t know that physical therapists are well equipped to treat painful conditions.  Physical therapists are experts at treating movement and musculoskeletal disorders. Pain often accompanies a movement disorder, and physical therapists can help correct the disorder and relieve the pain.
How do I become a patient?
Please call to schedule your evaluation and discuss a treatment plan. New patient evaluations are typically scheduled within 24-48 hours. Appointments are available Monday to Saturday including early morning and late evening hours to accommodate your schedule.​
Do I need a physician referral for physical therapy?
North Carolina law allows patients to have direct access to physical therapy services without a physician referral assuming your condition is within the scope of physical therapy practice which will be determined by your therapist.
When my doctor recommends physical therapy, do I have a choice in providers?
YES! As a patient, you ALWAYS have a choice in when selecting your healthcare providers, including physical therapy. We encourage you to explore your options to find a physical therapy practice capable of providing all your rehabilitation needs.
Do you accept insurance?
We are currently in-network providers for Medicare, Tricare, BCBS, UHC, Cigna, Humana, Aetna/Coventry, Medcost, Allign, Corvel, Medrisk, Meritain, pediatric Medicaid (up to age 18), and others. Please call and we would be happy to verify your insurance coverage.
What if I don't have insurance?
We make every effort to offer competitive cash pay treatment session rates. The initial evaluation charge is $95 and subsequent treatment sessions are $75.  Please call for additional information regarding our package discounts.
What forms of payment do you accept?
We accept cash, checks, or most major credit cards (Visa, MasterCard, Discover, AMEX).
What should I bring to my appointment?
Please arrive 15 minutes before your scheduled appointment, and bring photo identification, such as a drivers license, and insurance card if you have one. Please be prepared to provide information about your medical history and current medications to your therapist.

Please complete applicable new patient documentation found on our Patient Forms page.

How should I dress for my appointment?
Please wear comfortable, loose fitting clothing or athletic wear and tennis shoes.  See APTA’s “preparing for your physical therapy visit” information.
How long will my appointment last?
We strive to meet each patients individual needs every session while remaining considerate to individual time constraints. Each visit typically lasts 1 hour.  Depending on the injury, you may require 1-3 visit per week for 4-8 weeks. Your therapist will discuss a detailed treatment plan during your first visit.
Who will provide my treatment?
Unlike some clinics, where you see someone different each visit, we feel it is very important to develop a one-on-one relationship with you to maintain continuity of care. You will be evaluated by one of our licensed and highly trained physical therapists and work closely with them throughout your rehabilitation. This consistency allows your therapist to provide the most effective treatments to accelerate your recovery.
What happens during my first visit?

During your first visit, you can expect the therapist to discuss the following:

  • Your medical history.

  • Your current problems/complaints.

  • Pain intensity, what makes it worse and what makes it better.

  • How the injury is impacting your daily activities and your functional limitations.

  • Your personal goals for your physical therapy care.

  • Medications, tests, and procedures related to your health.

The therapist will then perform the objective evaluation which may include some of the following:

  • Palpation – touching around the area of the pain/problem in order to check for tenderness, swelling, soft tissue integrity, tissue temperature, inflammation, etc.

  • Range of Motion (ROM) – the therapist will move the joint(s) to check for the quality of movement and any restrictions.

  • Muscle Testing – the therapist may check for strength and the quality of the muscle contraction.

  • Neurological Screening – the therapist may check to see how the nerves are functioning by checking sensation and reflexes.

  • Special Tests – the therapist may perform specific maneuvers to confirm/rule out the presence of pathology.

  • Posture Assessment – to analyze balance, alignment and motion.

The therapist will analyze the information to create a prioritized problem list and a treatment plan to address those problems. This includes how many times you should see the therapist per week, how many weeks you will need therapy, home programs, education, and your treatment goals. This plan is created with input from you, your therapist, and your doctor.

Get Compassionate Care

Contact us today for prompt scheduling and the highest quality therapy experience!

[email protected]
2170 Hendersonville Rd., Arden, NC 28704
p (828) 490-4499
f (828) 348-5485